KCMPH3SAD
Details
Product Brief
USB-C to Triple 4K HDMI, 4 x USB-A, 1 x USB-C, Gigabit Ethernet, 3.5mm Audio & up to 100W of USB-C Power Delivery.
Connect a Windows laptop with a USB-C port to three HDMI displays to increase productivity.
Connect three monitors, a keyboard & mouse, USB storage devices a wired Gigabit network, headphones or speakers and other USB devices all via a single USB-C connection.
Features
• Unique design allows dock to be placed either way around so USB-C input can be on either side
• Run three monitors in extended desktop mode for Windows
• Supports triple monitors at 4K Ultra HD 3840 x 2160 @30Hz*
• Supports dual monitors at 4K Ultra HD 3840 x 2160 @60Hz*
• 3 x HDMI monitor ports
• 2 x USB-A 3.0 data ports (5Gbps)
• 1 x USB-C 3.1 data port (5Gbps)
• 2 x USB-A 2.0 data ports (480Mbps)
• 1 x RJ45 Gigabit Ethernet network port
• 1 x 3.5mm audio port for headphones or speakers
• 1 x USB-C female port for up to 100W of power pass through
• 1 x attached 20cm USB-C Male Host Cable
* Computer’s USB-C port must support DP1.4 with DSC
Note: MacBooks & Chromebooks will only support single monitor
USB-C to Triple 4K HDMI, 4 x USB-A, 1 x USB-C, Gigabit Ethernet, 3.5mm Audio & up to 100W of USB-C Power Delivery.
Connect a Windows laptop with a USB-C port to three HDMI displays to increase productivity.
Connect three monitors, a keyboard & mouse, USB storage devices a wired Gigabit network, headphones or speakers and other USB devices all via a single USB-C connection.
Features
• Unique design allows dock to be placed either way around so USB-C input can be on either side
• Run three monitors in extended desktop mode for Windows
• Supports triple monitors at 4K Ultra HD 3840 x 2160 @30Hz*
• Supports dual monitors at 4K Ultra HD 3840 x 2160 @60Hz*
• 3 x HDMI monitor ports
• 2 x USB-A 3.0 data ports (5Gbps)
• 1 x USB-C 3.1 data port (5Gbps)
• 2 x USB-A 2.0 data ports (480Mbps)
• 1 x RJ45 Gigabit Ethernet network port
• 1 x 3.5mm audio port for headphones or speakers
• 1 x USB-C female port for up to 100W of power pass through
• 1 x attached 20cm USB-C Male Host Cable
* Computer’s USB-C port must support DP1.4 with DSC
Note: MacBooks & Chromebooks will only support single monitor
FAQ
Q: I have just connected the docking station, but my displays are not working. What can I do?
A: Intel sometimes releases Graphics Driver updates for Windows. Updating these latest official Intel drivers will usually fix any display issues you may be experiencing. Follow this link and update to the latest official drivers for your system and then reboot your system
Q: My displays were fine, but they have stopped working, what has happened?
A: Intel sometimes releases Graphics Driver updates for Windows. Updating these latest official Intel drivers will usually fix any display issues you may be experiencing. Follow this link and update to the latest official drivers for your system and then reboot your system
Q: I only have one extra monitor, will this product work for me?
A: Absolutely The KCMPH3SAD has much more to offer than just displays, and it gives you future proofing for if you ever upscale your workstation to more monitors
Q: I have plugged in the dock and the USB ports work but when I plug in my monitors they don’t display anything, what am I doing wrong?
A: This display output of this dock works on a technology called DisplayPort Alternate mode, often referred to as DP-Alt Mode. USB-C ports all look the same but your laptops manufacturer chooses what features to support. Video output is often not supported. Pleases check your User Manual or website to see if your USB-C port supports video. In there, if you see that your port supports Thunderbolt 3 or 4, or mentions supports DP-Alt Mode then your display output should work
Q: My manual says my port is SuperSpeed (SS) and USB 3.2 Gen 2, is that enough? Can I download drivers to fix it?
A: Unfortunately neither of those protocols supports video output. This is a hardware issue that cannot be resolved by updating software or drivers. It is common on many laptops even new and expensive ones.
Q: I have my headphones connected to the audio port but I cant hear anything, what am I doing wrong?
A: Hit the volume icon next to the clock on the Windows start bar or hit the Windows key and type “Sound Settings” In this app make sure that both your “Input Source” and “Output Source” have the option in the dropdown box selected to “Comsol CMMP14”
Q: I have the LAN port connected but I cant access the Internet
A: Check the LED lights on the RJ45 port, if your green LED is illuminated you have a successful connection to your network. If you have this green light but no yellow light which shows activity check your network adapter, router or contact your ISP to ensure your Internet connection is active
Q: The dock is connected but is unresponsive, what should I do?
A: Sometimes after a longer period of inactivity the sleep function may not wake up in normal way. In this case, or if the dock becomes unresponsive, first try unplugging and re plugging the USB-C connection, if this fails, disconnect the dock from the power and re boot your system, if you are still having problems please contact Comsol support
Q: I plugged in my dock but I get the same image on all 3 screens. How do I get different images on each screen?
A: Right click the mouse on your desktop and select “Display Settings” In this App, scroll down to find the “Multiple Displays” dropdown menu and select the “Extend desktop to this display” option. This app is where you can also select your desired resolution of your display and in the ‘Advanced Display Settings” you can also select your desired screen refresh rate
Q: I have 3 4K screens but I cannot get my dock to display 3 4K images, how do I change this?
A: On the box you will note that this 3 x 4K display message reference is what the docking station is capable of achieving, your laptop must also be able to to support this feature. If your laptop can only support DisplayPort 1.2 this dock can only support 3 x 1080p Full HD screens, your laptop must have DisplayPort 1.4 with DSC (Display Stream Compression) to achieve 3 x 4K displays with this docking station. Please refer to the laptop and dock’s user manuals for more information. Feel free to also contact Comsol support for more information
A: Intel sometimes releases Graphics Driver updates for Windows. Updating these latest official Intel drivers will usually fix any display issues you may be experiencing. Follow this link and update to the latest official drivers for your system and then reboot your system
Q: My displays were fine, but they have stopped working, what has happened?
A: Intel sometimes releases Graphics Driver updates for Windows. Updating these latest official Intel drivers will usually fix any display issues you may be experiencing. Follow this link and update to the latest official drivers for your system and then reboot your system
Q: I only have one extra monitor, will this product work for me?
A: Absolutely The KCMPH3SAD has much more to offer than just displays, and it gives you future proofing for if you ever upscale your workstation to more monitors
Q: I have plugged in the dock and the USB ports work but when I plug in my monitors they don’t display anything, what am I doing wrong?
A: This display output of this dock works on a technology called DisplayPort Alternate mode, often referred to as DP-Alt Mode. USB-C ports all look the same but your laptops manufacturer chooses what features to support. Video output is often not supported. Pleases check your User Manual or website to see if your USB-C port supports video. In there, if you see that your port supports Thunderbolt 3 or 4, or mentions supports DP-Alt Mode then your display output should work
Q: My manual says my port is SuperSpeed (SS) and USB 3.2 Gen 2, is that enough? Can I download drivers to fix it?
A: Unfortunately neither of those protocols supports video output. This is a hardware issue that cannot be resolved by updating software or drivers. It is common on many laptops even new and expensive ones.
Q: I have my headphones connected to the audio port but I cant hear anything, what am I doing wrong?
A: Hit the volume icon next to the clock on the Windows start bar or hit the Windows key and type “Sound Settings” In this app make sure that both your “Input Source” and “Output Source” have the option in the dropdown box selected to “Comsol CMMP14”
Q: I have the LAN port connected but I cant access the Internet
A: Check the LED lights on the RJ45 port, if your green LED is illuminated you have a successful connection to your network. If you have this green light but no yellow light which shows activity check your network adapter, router or contact your ISP to ensure your Internet connection is active
Q: The dock is connected but is unresponsive, what should I do?
A: Sometimes after a longer period of inactivity the sleep function may not wake up in normal way. In this case, or if the dock becomes unresponsive, first try unplugging and re plugging the USB-C connection, if this fails, disconnect the dock from the power and re boot your system, if you are still having problems please contact Comsol support
Q: I plugged in my dock but I get the same image on all 3 screens. How do I get different images on each screen?
A: Right click the mouse on your desktop and select “Display Settings” In this App, scroll down to find the “Multiple Displays” dropdown menu and select the “Extend desktop to this display” option. This app is where you can also select your desired resolution of your display and in the ‘Advanced Display Settings” you can also select your desired screen refresh rate
Q: I have 3 4K screens but I cannot get my dock to display 3 4K images, how do I change this?
A: On the box you will note that this 3 x 4K display message reference is what the docking station is capable of achieving, your laptop must also be able to to support this feature. If your laptop can only support DisplayPort 1.2 this dock can only support 3 x 1080p Full HD screens, your laptop must have DisplayPort 1.4 with DSC (Display Stream Compression) to achieve 3 x 4K displays with this docking station. Please refer to the laptop and dock’s user manuals for more information. Feel free to also contact Comsol support for more information