Product Recall
At Comsol, your safety and satisfaction are paramount.
We are committed to ensuring that every product you purchase meets the highest safety standards and functions as intended. We collaborate closely with our suppliers to identify and address any products that may be unsafe or defective. Such products are promptly listed here and withdrawn from sale. For more details, all national product safety recalls are also listed on the Product Safety Australia website.
If you're unsure whether your product is affected, please don't hesitate to contact us. You can reach our team via LiveChat, email at support@comsol.com.au, or call us directly on 02 9352 0000. We're here to help and will be happy to assist you.
Comsol 20W Dual Port USB Wall Charger
Part No.
WCCA201W*
Recall Date
6 March 2024
Dates sold:
23 May 2023 to 15 February 2024
Reasons the product is recalled
The wall plug can break off the main body of the charger exposing the internal wires.
The hazards to consumers
There is a risk of serious injury or death from an electric shock or electrocution.
What consumers should do
1. Consumers should stop using the charger immediately.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Click here to view recall notice
*Stock sold at Officeworks only
Comsol 65W 3 Port USB-A/USB-C Laptop GaN Wall Charger
Part No.
WCA653WH*
Recall Date
6 March 2024
Dates sold:
2 June 2023 - 15 February 2024
Reasons the product is recalled
The wall plug can break off the main body of the charger exposing the internal wires.
The hazards to consumers
There is a risk of serious injury or death from an electric shock or electrocution.
What consumers should do
1. Consumers should stop using the charger immediately.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Click here to view recall notice
*Stock sold at Officeworks only
Comsol 4 Port USB Wall Charger 4.5A
Part No.
WC445WH*
Recall Date
6 March 2024
Dates sold:
6 November 2015 - 15 February 2024
Reasons the product is recalled
The wall plug can break off the main body of the charger exposing the internal wires.
The hazards to consumers
There is a risk of serious injury or death from an electric shock or electrocution.
What consumers should do
1. Consumers should stop using the charger immediately.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Click here to view recall notice
*Stock sold at Officeworks only
Comsol 4 Port USB Wall Charger with USB-C 24W White
Part No.
WC4CWH*
Recall Date
6 March 2024
Dates sold:
7 May 2017 - 15 February 2024
Reasons the product is recalled
The wall plug can break off the main body of the charger exposing the internal wires.
The hazards to consumers
There is a risk of serious injury or death from an electric shock or electrocution.
What consumers should do
1. Consumers should stop using the charger immediately.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Click here to view recall notice
*Stock sold at Officeworks only
Comsol Dual port USB type A wall charger.
5V 2.4A output (maximum per port)
Part No.
WCN34WH*
Recall Date
1 March 2024
Dates sold:
6 May 2017 - 22 December 2023
Reasons the product is recalled
The wall plug can break off the main body of the charger exposing the internal wires.
The hazards to consumers
There is a risk of serious injury or death from an electric shock or electrocution.
What consumers should do
1. Consumers should stop using the charger immediately.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Click here to view recall notice
*Stock sold at Officeworks only
Comsol Single port USB-C wall charger sold separately
and included in Comsol 20W Fast Charge Lightning 2.5m kits
Part No.
WCC202W*
Recall Date
1 March 2024
Dates sold:
4 June 2023 - 22 December 2023
Reasons the product is recalled
The wall plug can break off the main body of the charger exposing the internal wires.
The hazards to consumers
There is a risk of serious injury or death from an electric shock or electrocution.
What consumers should do
1. Consumers should stop using the charger immediately.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Click here to view recall notice
*Stock sold at Officeworks only
Comsol Universal laptop charger with a USB-C connection 96W
Part No.
WCC96WH
Recall Date
1 March 2024
Dates sold:
4 June 2023 - 22 December 2023
Reasons the product is recalled
The wall plug can break off the main body of the charger exposing the internal wires.
The hazards to consumers
There is a risk of serious injury or death from an electric shock or electrocution.
What consumers should do
1. Consumers should stop using the charger immediately.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Remote control for the Comsol 4 Port HDMI Switch
Remote is black with the words ‘4 Device HDMI Switch’ on the front.
Part No.
HD4014K
Recall Date
30 November 2023
Dates sold:
22 June 2022 - 10 November 2023
Reasons the product is recalled
The product does not comply with the mandatory information standard for products containing button/coin batteries.
The product does not include the required warning information.
The hazards to consumers
There is a risk of choking, severe internal burn injuries or death to young children if they gain access to the button/coin
batteries and swallow or place them inside their body. Severe or fatal injuries can happen in 2 hours or less.
What consumers should do
1. Consumers should immediately stop using the remote control and keep it out of reach of children.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Comsol 10,000mAh 10W Magnetic Wireless Charging Power Bank
Part No.
WMPB10A
Recall Date
29 August 2023
Dates sold:
7 March 2023 - 18 August 2023
Reasons the product is recalled
The power bank may short circuit, overheat, and catch fire.
The hazards to consumers
There is a risk of a serious burn injury and/or property damage if the battery overheats and catches fire.
What consumers should do
1. Stop using the power bank immediately.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Comsol 10000mAh Dual Port Power Bank
Part No.
DPS10GY
Recall Date
21 January 2021
Dates sold:
18 September 2018 - 9 March 2020
Reasons the product is recalled
Due to an internal fault the battery in the power bank may overheat and catch fire.
The hazards to consumers
Risk of fire, serious injury or death.
What consumers should do
1. Consumers should immediately stop using the power bank and return it to their nearest Officeworks store for a full refund.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Comsol 20000mAh Aluminium Dual Port Power Bank
Part No.
DPE20GD
Recall Date
21 January 2021
Dates sold:
1 May 2017 - 14 June 2020
Reasons the product is recalled
Due to an internal fault the battery in the power bank may overheat and catch fire.
The hazards to consumers
Risk of fire, serious injury or death.
What consumers should do
1. Consumers should immediately stop using the power bank and return it to their nearest Officeworks store for a full refund.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Comsol 20000mAh USB-C Laptop Power Bank 45W
Part No.
DPC20GY
Recall Date
21 January 2021
Dates sold:
9 Sep 2018 - 6 January 2021
Reasons the product is recalled
Due to an internal fault the battery in the power bank may overheat and catch fire.
The hazards to consumers
Risk of fire, serious injury or death.
What consumers should do
1. Consumers should immediately stop using the power bank and return it to their nearest Officeworks store for a full refund.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Comsol 10000mAh Aluminium Dual Port Power Bank
Part No.
DPE10BK
Recall Date
21 January 2021
Dates sold:
1 May 2017 - 4 January 2021
Reasons the product is recalled
Due to an internal fault the battery in the power bank may overheat and catch fire.
The hazards to consumers
Risk of fire, serious injury or death.
What consumers should do
1. Consumers should immediately stop using the power bank and return it to their nearest Officeworks store for a full refund.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Comsol 3600mAh Slim Power Bank
Part No.
PB36C1
PB36C2
Recall Date
10 January 2020
Dates sold:
1 September 2018 - 8 January 2020
Reasons the product is recalled
The battery inside the power bank may overheat and catch fire.
The hazards to consumers
Potential risk of fire and electric shock.
What consumers should do
1. Consumers should immediately stop using the power bank and return it to their nearest Officeworks store for a full refund.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice
Comsol 4-port USB travel charger
Part No.
WCU4WH
Recall Date
8 February 2018
Dates sold:
1 May 2017 - 1 February 2018
Reasons the product is recalled
The main body of the USB travel charger may become separated from the detachable 2 pin plug,
leaving the 2 pin plug in the electrical socket. If this happens, live pins will be exposed.
The hazards to consumers
There is a risk of electric shock which can cause serious injury or death if the pins are touched while in the electrical socket.
What consumers should do
1. Consumers should immediately stop using the travel charger and return it to their nearest Officeworks store for a full refund.
2. Consumers should return the charger to their nearest Officeworks store to receive a refund.
Contact Details
For more information, consumers can visit an Officeworks store or contact Officeworks on 1300 633 423 or www.officeworks.com.au
See productsafety.gov.au for Australian product recall information
Product Recall Notice