Product Brief Laptop Stand with USB-C to 4K HDMI Display, 3 x USB 3.0 ports & up to 100W of USB-C Power Delivery. Work from home or office and connect your MacBook, Windows Laptop or Chromebook with a USB-C port to an HDMI display to increase productivity.
Features • Dock your Laptop with this stylish aluminium stand and work from home or office without compromise • Connect your monitor, a keyboard & mouse, USB storage devices & other USB peripherals all via a single USB-C cable • Adjustable tilt angle to optimise operation comfort • Multiple grips to prevent slippage whilst docked • Long USB-C cable enables connection to either side of your laptop • Supports extended desktop mode for MacOS, Windows & ChromeOS • Supports 4K Ultra HD 3840 x 2160 @30Hz • Supports Full HD 1920 x 1080 @60Hz • 1 x HDMI monitor port • 3 x USB-A 3.0 ports (5Gbps) • 1 x USB-C female port for up to 100W of power pass through • Plug & Play - no additional drivers required
Q: I have just connected the docking station, but my displays are not working. What can I do? A: Intel sometimes releases Graphics Driver updates for Windows. Updating these latest official Intel drivers will usually fix any display issues you may be experiencing. Follow this link and update to the latest official drivers for your system and then reboot your system
Q: My displays were fine, but they have stopped working, what has happened? A: Intel sometimes releases Graphics Driver updates for Windows. Updating these latest official Intel drivers will usually fix any display issues you may be experiencing. Follow this link and update to the latest official drivers for your system and then reboot your system
Q: I have plugged in the dock and the USB ports work but when I plug in my monitor it does not display anything, what am I doing wrong? A: This display output of this dock works on a technology called DisplayPort Alternate mode, often referred to as DP-Alt Mode. USB-C ports all look the same but your laptops manufacturer chooses what features to support. Video output is often not supported. Pleases check your User Manual or website to see if your USB-C port supports video. In there, if you see that your port supports Thunderbolt 3 or 4, or mentions supports DP-Alt Mode then your display output should work
Q: My manual says my port is SuperSpeed (SS) and USB 3.2 Gen 2, is that enough? Can I download drivers to fix it? A: Unfortunately neither of those protocols supports video output. This is a hardware issue that cannot be resolved by updating software or drivers. It is common on many laptops even new and expensive ones.
Q: So are you telling me that there is nothing else I can do? I just bought this laptop and dock and it can’t do what I need? A: We understand your frustration, but fear not, we do have a solution for you. Because this was such a common problem that affects so many people we had to find a way around the issue. We have 3 new products that use special chip sets called DisplayLink. This technology is like an external graphics card the accepts video output from a USB-A 3.0 or any USB-C port. Windows has DisplayLink drivers as part of the OS so again it’s plug and play and should work right out of the box. Our CMDL22P has Dual Video Output at 1080p (Full HD) and other ports in a handy portable adapter. The CMDL32D or CMDL24D are both full docking stations with Power Supplies
Q: The dock is connected but is unresponsive, what should I do? A: Sometimes after a longer period of inactivity the sleep function may not wake up in normal way. In this case, or if the dock becomes unresponsive, first try unplugging and re plugging the USB-C connection, if this fails, disconnect the dock from the power and re boot your system, if you are still having problems please contact Comsol support
Q: I plugged in my dock but I get the same image on both my laptop and external monitor. How do I get different images on each screen? A: Right click the mouse on your desktop and select “Display Settings” In this App, scroll down to find the “Multiple Displays” dropdown menu and select the “Extend desktop to this display” option. This app is where you can also select your desired resolution of your display and in the ‘Advanced Display Settings” you can also select your desired screen refresh rate