Q: I have plugged in my monitors but I don't have any display on any of my monitors, what should I do?
A: Although Windows and ChromeOS have DisplayLink Drivers natively installed in the Operating system they may need updating. When you plug in a DisplayLink product and get no display then always update to the Latest Drivers Here
first. In 99% of cases, once these are updated your displays will work. If you are a MacOS user then refer to the section of the User Manual that explains how to install the DisplayLink Manager. The DisplayLink Manager has to be running on MacOS for DisplayLink to work. If these steps do not solve your problem then please contact Comsol support on Live Chat or here
and one of our team will give you further assistanceQ: I've been using the dock for a few hours and it feels quite hot to touch, is that normal?
A: This is completely normal, there is a lot going on inside your product with several Integrated Chipsets providing displays, data and power to your laptop. Please always ensure your dock is positioned in a well ventilated area and not left on fabric like a bedding or a lounge for extended periods of time to help keep your product coolerQ: I only have one extra monitor, will this product work for me?
A: Absolutely The CMDL32D has much more to offer than just displays, and it gives you future proofing for if you ever upscale your workstation to more monitorsQ: This dock has 3 Display outputs, can I use them all?
A: This dock supports a maximum of 2 external displays on the DisplayLink Chip (HDMI 2 & HDMI 3) which are Universal and function on any USB-C or USB-A (5Gbps) port. The other port (HDMI 1) works on a technology called DisplayPort Alternate Mode (DP Alt-Mode) If your laptops USB-C port supports DP-Alt Mode (Check your laptop's user manual or manufacturer website) then all 3 displays will work. In this case HDMI 1 will deliver the highest resolution at up to 4K (3840 x 2160) @30HzQ: I have a Mac, will this work for me?
A: Yes, this Docking Station works on a DisplayLink chipset making it a Universal multiple monitor dock for Windows, Mac or Chrome. On MacOS systems you will have to install the DisplayLink manager software to display multiple monitorsQ: I have my phone plugged into the USB port and its not charging?
A: Please check that you have your device plugged into the USB-A or USB-C charging ports, both of which are located on the front of the dock where the On / Off switch is. The USB ports on the rear of the dock are data only ports and do not support chargingQ: I have my headphones connected to the audio port but I cant hear anything, what am I doing wrong?
A: Hit the volume icon next to the clock on the Windows start bar or hit the Windows key and type “Sound Settings” In this app make sure that both your “Input Source” and “Output Source” have the option in the dropdown box selected to “Comsol CMDL32D”Q: I have the LAN port connected but I cant access the Internet
A: Check the LED lights on the RJ45 port, if your green LED is illuminated you have a successful connection to your network. If you have this green light but no yellow light which shows activity check your network adapter, router or contact your ISP to ensure your Internet connection is activeQ: The dock is connected but is unresponsive, what should i do?
A: Sometimes after a longer period of inactivity the sleep function may not wake up in normal way. In this case, or if the dock becomes unresponsive, first try unplugging and re plugging the USB-C connection, if this fails, disconnect the dock from the power and re boot your system, if you are still having problems please contact Comsol supportQ: I plugged in my dock but I get the same image on all of my screens. How do I get different images on each screen?
A: Right click the mouse on your desktop and select “Display Settings” In this App, scroll down to find the “Multiple Displays” dropdown menu and select the “Extend desktop to this display” option. This app is where you can also select your desired resolution of your display and in the "Advanced Display Settings” you can also select your desired screen refresh rateQ: Does the Power Pass through function work when I use the USB-C to USB-A cable as the host connection?
A: Power Pass through is only supported when the Docking Station is connected to the laptop using the USB-C to USB-C cable as the host connection