Q: I have plugged in my monitors but I don't have any display on any of my monitors, what should I do?
A: Although Windows and ChromeOS have DisplayLink Drivers natively installed in the Operating system they may need updating. When you plug in a DisplayLink product and get no display then always update to the Latest Drivers Here
first. In 99% of cases, once these are updated your displays will work. If you are a MacOS user then refer to the section of the User Manual that explains how to install the DisplayLink Manager. The DisplayLink Manager has to be running on MacOS for DisplayLink to work. If these steps do not solve your problem then please contact Comsol support on Live Chat or here
and one of our team will give you further assistanceQ: I only have one extra monitor, will this product work for me?
A: Absolutely The KCMPH2DL has much more to offer than just displays, and it gives you future proofing for if you ever upscale your workstation to more monitors Q: I have a Mac, will this work for me?
A: Yes, this Docking Station works on a DisplayLink chipset making it a Universal multiple monitor dock for Windows, Mac or Chrome. On MacOS systems you will have to install the DisplayLink manager software to display multiple monitors Q: I have the LAN port connected but I cant access the Internet
A: Check the LED lights on the RJ45 port, if your green LED is illuminated your have a successful connection to your network. If you have this green light but no yellow light which shows activity check your network adapter, router or contact your ISP to ensure your Internet connect is active Q: The dock is connected but is unresponsive, what should i do?
A: Sometimes after a longer period of inactivity the sleep function may not wake up in normal way. In this case, or if the dock becomes unresponsive, first try unplugging and re plugging the USB-C connection, if this fails, disconnect the dock from the power and re boot your system, if you have still having problems please contact Comsol support Q: I plugged in my dock but I get the same image on all of my screens. How do I get different images on each screen?
A: Right click the mouse on your desktop and select “Display Settings” In this App, scroll down to find the “Multiple Displays” dropdown menu and select the “Extend desktop to this display” option. This app is where you can also select your desired resolution of your display and in the "Advanced Display Settings” you can also select your desired screen refresh rate